I don't normally do this, but.....I've had it with Capital One. Yes - that company with the catchy commercials (What's In Your Wallet?). I am writing to tell you that you should NOT have Capital One in your wallet or financing your car. The customer service is outrageously bad and unacceptable. I've had the worst problems with them and want everybody to know that they are not a company worthy of your commitment. If you have a credit card with them - cancel it. If you have an auto loan - refinance it. Stay as far away from Capital One as you possibly can.
Scott Dauenhauer, CFP, MSFP, AIF